IncomeShares by Leverage Shares

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Contact us

For Investors

[email protected] @LeverageShares LeverageSharesETPs

For Media Inquiries

Oktay Kavrak

[email protected] +44 20 8133 1486

Complaints Policy

Complaints Procedure

If for any reason you feel dissatisfied with any aspect of our service, in the first instance you should contact our client services team at [email protected].

The vast majority of complaints can be dealt with within three business days.

We will do everything we can to address your complaints within three business days and attempt to put things right as quickly as possible. If we are unable to resolve the matter then we will let you know and treat your dissatisfaction as a formal complaints.

We will carry out an impartial review of the complaints with a view to understanding what did or did not happen and to assess whether we have acted fairly within our rights and have met our contractual and other obligations. A full written response will be provided within eight weeks of receiving the complaints. We will keep you regularly updated with the progress of your complaints.

If you are classified as a retail client, and you do not feel that your complaints has been resolved satisfactorily by the compliance department, you are able to refer your complaints to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers.

Any reference to the Financial Ombudsman Service must take place within six months of our final response letter, and you should also note that the Financial Ombudsman Service will not consider a complaints until we have had the opportunity to address the complaints.

The full contact details of the Financial Ombudsman Service are:

Address:

  • Financial Ombudsman Service
  • Exchange Tower
  • Harbour Exchange Square
  • London
  • E14 9SR

Telephone number:

  • 0207 964 1000

Website

  • http://www.financial-ombudsman.org.uk

This is a financial promotion for the purposes of s21 of the UK Financial Services and Markets Act 2000 (“FSMA”) which has been approved by Leela Capital Regulatory Solutions Limited (“LCRS”), authorised by the Financial Conduct Authority (FCA) (FRN 845185) for communication by Leverage Shares Management Company Limited as at 1st June 2025. LCRS is incorporated in England and Wales, company number 10161396, registered office 82 St John Street, London, EC1M 4JN

Please refer to the ETP Prospectus and Key Investor Information Document (“KIID”) before making any investment decisions.

This information originates from Leverage Shares Management Company Limited, which has been appointed by Leverage Shares Public Limited Company as provider of administrative and arranger services (the “Arranger”). Leverage Shares Public Limited Company registered address is 2nd Floor, Block 5, Irish Life Centre, Abbey Street Lower, Dublin 1, D01 P767, Ireland and is Registered in Ireland under registration number 597399. Leverage Shares Management Company Limited registered address is 116 Mount Prospect Avenue, Clontarf, Dublin 3, Ireland and is Registered in Ireland under registration number 596207.

The information is intended only to provide general and preliminary information to investors and shall not be construed as investment, legal or tax advice. Leverage Shares Public Limited Company and the Arranger (together referred as “Income Shares”) assume no liability with regards to any investment, divestment or retention decision taken by the investor on the basis of this information.

Opinions are current as of the publication date and are subject to change with market conditions.

Investing involves high risks, including potential loss of all your money. Investors should be aware that past performance is not a reliable indicator of future results. Forecasts are not a reliable indicator of future performance. Seek independent advice where necessary.

© Leverage Shares 2025